We're proud to share our work with Cottsway Housing Association, who chose TenantWise to enhance their customer service and operational efficiency through digital innovation.
The Challenge
Cottsway Housing Association, serving West Oxfordshire, wanted to give their tenants a modern, self-service experience. They needed a solution that would integrate seamlessly with their existing Civica Cx housing management system and allpay payment platform.
Our Solution
TenantWise provided Cottsway with a comprehensive tenant portal featuring:
- Mobile-first design - A user-friendly app that tenants actually want to use
- Seamless integration - Connected with Civica Cx and allpay without disruption
- Self-service capabilities - Empowering customers to manage their tenancy independently
The Results
Since launching TenantWise, Cottsway has seen significant improvements:
- Increased digital adoption - A significant rise in overall usage compared to their previous portal
- Smooth implementation - The onboarding process was described as "remarkably smooth"
- Responsive support - Quick responses and timely solutions to any queries
What Cottsway Says
"TenantWise is a key enabler for expanding our digital services. We highly recommend TenantWise to other businesses looking for a reliable and effective customer portal."
— Wendy Hardy, Head of Housing, Cottsway Housing Association
Why It Worked
The success came down to thoughtful design principles, robust functionality, and a platform built to scale with Cottsway's current and future needs.
Read the full case study at tenantwise.co.uk/case-studies/cottsway.