Privacy Policy

Last updated: 26th September 2022

Our contact details:

Name: CodeByTwo Limited
Address: 10 Empire Drive, Carterton, OX18 1BY
E-mail: support@codebytwo.com

The type of personal information we collect

We currently collect and process the following information:

Customer Portal (collected from you at registration):

• First and last name(s)
• Email address
• Tenant reference numbers (I.E. your rent account reference number)
• Date of birth

Customer Portal (collected from your housing provider after registration):

• Rent account balance and transactions
• Contact details such as phone numbers and email addresses
• Agreement and account information
• Property repair information
• Requests made to the housing provider

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To provide our service to you as a user

We use the information that you have given us in order to:

• To provide you access to our platform
• To link your user account with housing provider
• To provide you with digital services related to your tenancy agreement with your housing provider

We may share this information with:

• Your housing provider (landlord)

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
We have a legitimate interest.

How we store your personal information

Your information is securely stored in European data centres.

We keep your information for as long as you and your housing provider needs it. It is your housing providers responsibility to manage the retention of your data.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at support@codebytwo.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

support@codebytwo.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:

Helpline number: 0303 123 1113